If you are not satisfied with your purchase of fine wine from us, or we have made an error with your order, please email us immediately at firstname.lastname@example.org
explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly.
Other than for EC Cellars errors, we generally cannot accept a return after 7 days past the day of delivery because the passage of time generally limits our ability to recover credit from our supplier and we have no way of verifying your storage conditions.
Note that we may ask you to return questionable bottles (including both opened and unopened ones) to us for evaluation and for possible return to our supplier.
Set forth below are examples of both valid and invalid reasons for returning wine, which are subject to EC Cellars' investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return.
VALID REASONS FOR RETURNS:
- A shipper error occured. (We will file a claim against the shipper)
- The wrong wine was sent. (e.g. different vintage than ordered)
- The bottle condition upon arrival was not consistent with our inspection guidelines.
- The wine is corked or flawed. The winery, not EC Cellars, is the source of this problem but we understand it can be disappointing.
- The wine is leaking upon arrival, spoiled or "cooked" and was shipped in accordance with our shipping policy. (We do not guarantee condition if you chose to override our shipping policy)
- Important Note: Photos of damaged or leaking bottles, or the bottle itself are required to be sent to email@example.com within 24 hours of arrival in order to qualify for a 100% return.
INVALID REASONS FOR RETURNS:
- You decide you don't want the wine.
- You don't like the wine.
- You received a gift from someone via EC Cellars and want to exchange it.
- You overbought and want to return excess wine.
- The wine is showing signs of damage after leaving our possession for reasons including adverse weather conditions during shipment (where you have overridden our shipping policy or for any international shipment), delays caused by failed delivery attempts through no fault of the shipper, improper storage, or other forms of mistreatment.
Terms & Conditions of Sale
In the unlikely event that the Goods do not conform with your order you must notify us within seven (7) days of delivery or collection or as soon as reasonably practicable. We will replace any Goods or credit your account with the value of the original purchase price if we assess them to be inherently faulty. Please note that we do not warrant taste or drinkability of Goods and in view of the nature of the wines we do not provide refunds for corked wines. Where you have bought several bottles of wines from the same vintage and you consider the wine is faulty upon opening one bottle, it is your responsibility to ensure that you mitigate any loss by keeping the remaining bottles in their packaging until we inform you whether or not we require you to return them to us. We reserve the right to charge you for any additional bottles opened by you. You accept that these wines may be subject to normal wear and tear associated with the nature of these wines.
*All wine over ten years old or shipped overseas are final sale.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws or common carrier policy is not refundable. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE MANNER IN WHICH ALCOHOLIC BEVERAGES MAY LAWFULLY BE BROUGHT INTO YOUR JURISDICTION.
Returns and Cancellations
Returns and order cancellations are not accepted, except in cases of shipping or inventory errors on the part of EC CELLARS LLC., in which case, issue-specific resolutions will be created and applied.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. Refunds will be made to the bank card used for the original purchase after deducting 7% of the invoice to cover our costs, including charges by your card company. This does not affect your statutory rights.
If you cancel an order for Goods but we have already despatched the Goods to you, we will not be able to cancel your order until it is delivered or collected. In this case, if you return the Goods to us, we will have to charge you the cost of collection or you will have to pay the cost of returning the goods back to us. This will not affect your refund for the goods themselves. We will refund any charges for standard delivery but will not refund any charges paid in addition to our standard delivery charges for non-standard or enhanced delivery.
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of inappropriate storage and/or unnecessary handling by you. You are only liable for any diminished value of the wines resulting from the inappropriate storage and/or handling other than what is necessary to establish the nature, characteristics and functioning of the wines.
Buyer Age Verification
Buyers must warrant that he/she are at least 21 years of age, and that the wines will be received by someone that is at least 21 years of age. By placing an order with EC CELLARS LLC. through our website, over the phone or in person, you certify under penalty of perjury that you and the recipient are at least 21 years old. Upon delivery, the recipient will be required to show photo identification proving that he or she is at least 21 years of age; delivery will not be executed without a signature from the recipient. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if it appears to us or to the authorities that you have done so, we will cooperate with the authorities to prosecute you to the fullest extent of the law.
All shipments of alcohol legally require a person of 21 years or older to sign for receipt. As such please make sure that your gift recipient will be available to receive your shipment.